Nobody knows the people of Wooster, Ohio, better than switchboard operator Vivian Dalton, and she'd be the first to tell you that. She calls it intuition. Her teenage daughter, Charlotte, calls it eavesdropping. She isn't supposed to listen in on conversations, but she does.áVivian may be mortified to hear rumors concerning her and her family, but she isn't going to take this lying down. Vivian wants the truth, no matter how painful it may be .